kindle fire keeps shutting off randomly

Kindle Fire Keeps Shutting Off – Solutions

(Last Updated On: Jun 7, 2016)

Does your Kindle Fire keeps shutting off randomly? It’s a real problem if the device keeps switching off when you have a full battery and no apps running or videos playing, and even when the Fire does it to protect itself when it’s low on ram or battery. In this article we offer 10 solutions to the Kindle Fire shutting down randomly.

kindle fire keeps shutting off randomlyThere are different methods to fix this issue, some of them are easier while others are more involved. The solutions are different depending on why this happens.

Kindle Fire Keeps Shutting Off – Possible Fixes:

1. The simplest solution to try is restarting the device. Hold the power button down for 20 secs – the Fire will turn off. Turn the device on again. This can help to solve the problem.

2. The second easy potential fix is to reset the device to factory settings. Go to Settings, Device Options, Reset to Factory Defaults, Reset. Resetting to factory default settings seems to cure many of the battery related issues. Note that you will need to re-register your device again and load all the apps etc again.

3. Swipe down to get the menu, tap “more”, then “Sounds and Display”, “Screen Time Out”, “Never”. Sadly this little fix does not help everyone.

4. If your Kindle Fire keeps shutting off when running certain apps, the RAM may be full and the device may be shutting off to try to “fix” the issue. Monitor your apps by RAM consumption. If you find a suspicious app try uninstalling it and see if the reboot issue comes back.

5. The issue may be caused by faulty battery. Is the only way to get it to boot again is to plug it into a power charger? Or does the rear of your Kindle get very hot when running certain apps? The battery overheating makes the device turn itself off as a protective measure. Although Kindle Fires may become slightly warm to the touch during heavy processing, they should never get very hot. In this case, contact Kindle customer service and request a replacement.

6. It may also be the power button mechanism that’s the problem. Maybe the sound vibration or the extra CPU workload is tripping it. a part inside the machine may be vulnerable to this – but this is just a speculation.

7. The problem may have to do with the cables connected to the motherboard. There are some YouTube videos showing how to re-seat the connectors.

8. If you keep having the same issue with a replacement Kindle Fire, your cover/case may be the culprit. There is a magnet in the case that may cause the device to switch off. This usually happens when the case is folded behind the device, such as when watching a movie or with childrens’ apps. So if your case has a magnet and you do fold it back, take the case off and see if the Kindle Fire shuts off or not.

9. If the same issue happens with a replacement device after you reload the same apps as on the old one, then it may be one of the apps or games that is causing the problem. You may want to try deleting all the apps/games and loading them slowly one by one, giving each one time to “shut the device off”.

10. You may want to have a look at Amazon’s Troubleshooting guide for fixing similar issues – just go to Help > Device Support >, then choose your Fire. There you will find guides for basic troubleshooting for the Fire Tablet and quick fixes for when the battery doesn’t charge, touch screen issues, Wi-Fi connection issues etc.

Amazon Customer Service when the Kindle Fire Keeps Shutting Off

If your Kindle Fire keeps shutting off and you have bought it less than 30 days ago, you are within the return period – the advice is to return it or replace for a new one via the Amazon customer service. If it has been over a month, you may still be within the warranty period – you can call the support and they should help.

If it’s out of warranty the support may offer a refurbished Kindle Fire (HD, HDX) for a discounted price. A refurbished Kindle usually means that it has been returned because the buyer didn’t like it but there was nothing wrong with it. Amazon has the same warranty for these as for new devices and offer them at a cheaper price.

When you call Amazon, the representative may or may not know the problem and solution. So it makes sense to call a few times and talk to different people.

6 Comments

  1. How in the H*ll do I contact Amazon? Seems like the phone number is a BIG secret! I have 2 Kindle Fires purchased around the same time (thought I lost one). Then I misplaced the more recent purchase and just found it but both are turning themselves off constantly. I will reset my settings but would love to speak to a real person who knows what they are talking about at Amazon. Can you tell this company is not my favorite. Thanks in advance for phone number to call.

    1. It’s so easy that people don’t even think of it. Just type “contact customer service” in the Amazon search window. Not the magnifying glass of Go if you’re using the phone or tablet. At the top of the page that shows up, you’ll see an Amazon box with a smile. Next to it, it says Amazon Help Get help with your orders, account and more”. Click on that and all the way to the bottom option “Need more help”. You may find what you need in the choices before you get that far. If you don’t, click on that last option, then pin “Contact us”. You then have the option to chat with somebody or to call. I strongly recommend you call. Pick your issue, then you might be asked for a more precise option, e.g. Problem with device takes you to a page where you choose the device. Finally, you ever your number and the folks at Amazon will call you back in under a minute. You may have to wait 30 seconds till your call syncs up with a customer service agent. Note, Amazon has U.S. Agents but employees from other countries may back up the American agents if you’ll many calls come in at the same time. Ask for a U.S. Representative and you’ll immediately be transferred. You can call directly but you may end up waiting. Number is 1-800-280-4331.

  2. None of these will work… Take the back off… Disconnect the battery…. re connect the battery… Type in Kindle Black screen on you tube there is a 2 minute video… This fix will work 100%…

      1. you dont it will void the warranty….. just contact amazon they will replace it…… might not be a new one

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